Frequently Asked Questions
| Q: |
How do I obtain a copy of my prior year return using H&R Block At Home™ online? |
| A: |
If you used the online version of H&R Block At Home™ (formerly TaxCut) and paid to prepare your tax return in the past 3 years, you can obtain a copy
of your prior year return by signing in to your account with the same username and password used to originally create
the account (this service is not available in our free programs). Go to
https://taxes.hrblock.com and sign in.
|
| Q: |
How do I retrieve or reset my username and/or password for my online tax account? |
| A: |
Go to https://taxes.hrblock.com and click on the appropriate link(s). Unfortunately, if you're trying to reset your
password and you're unable to remember your identifying information you won't be able to reset it, as we don't keep
passwords on file for security reasons. You'll need to create a new account.
|
| Q: |
What if I receive another tax form after I've filed my return? |
| A: |
If you've already e-filed or mailed your return to the IRS or state taxing authority, you'll need to complete an
amended return. You can file Form 1040X through the H&R Block At Home™ desktop version or by going to your local H&R Block
office. Additional fees apply.
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| Q: |
How do I delete my online account? |
| A: |
Once you've created an account using H&R Block At Home™ online you can't delete it. However, it's HRB Digital's policy that if you
start, but do not complete, a tax return in our online tax programs, we will keep the tax return information you
provide until the end of the tax season, after which it will be deleted from our system.
|
| Q: |
How long do you keep my filed tax information on file? |
| A: |
The IRS requires HRB Digital to retain filed tax returns for a period of at least 3 years.
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| Q: |
How do I get help with my return that was prepared in an H&R Block office? |
| A: |
Go to http://www.hrblock.com/customer_support/tax_office.html
and choose your preferred method of contact.
|
| Q: |
How do I get technical support? |
| A: |
Go to http://www.hrblock.com/customer_support/index.html
and select your product.
|
| Q: |
How do I opt-out of HRB Digital marketing communications? |
| A: |
Go to http://www.taxcut.com/privacy/optout/optout.jsp?disp=1 and set your contact preferences. You'll continue to
receive e-mail communications that are related directly to the product, such as payment receipts and e-file status
notifications.
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