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Lost or Stolen Cards or Checks
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  • What should I do if my ATM or Debit card is lost or stolen?
  • Am I liable for unauthorized transactions if my ATM or Debit card is lost or stolen?
  • How do I dispute a charge on my ATM or Debit card?
  • What should I do if my checks are lost or stolen?

What should I do if my ATM or Debit card is lost or stolen?
 Contact us immediately at 1-888-OUR-HRBB (1-888-687-4722).

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Am I liable for unauthorized transactions if my ATM or Debit card is lost or stolen?
 If the card was used at a Visa merchant, you have no liability for unauthorized transactions. For use at a non-Visa merchant, your liability is capped at $50 if you notify us within two days of discovering the card is lost or stolen. The maximum liability a customer may incur is $500.

If you fail to report unauthorized EFTs appearing on a statement within 60 days of the statement date, your liability should not exceed the combination of:

  • The lesser of $50 or the amount of unauthorized EFTs that appeared on the statement or occurred during the 60 day period from the date of the statement.
  • The amount of the unauthorized EFTs that occurred after the 60 days and before notification was given to the Bank and that the Bank determines could have been prevented had proper notice been given.

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How do I dispute a charge on my ATM or Debit card?
 Contact us immediately at 1-888-OUR-HRBB (1-888-687-4722).

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What should I do if my checks are lost or stolen?
 Contact us immediately at 1-888-OUR-HRBB (1-888-687-4722).

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